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Home> Let us help you> Returns & Replacements

Returns & Replacements

2016-10-28 07:20

Let Us Help You


# Returns & Replacements



1.RETURNS POLICY

1.DC Online wants you to be happy with your purchase. The goods are sold ‘as is’ but if you are not completely satisfied with your purchase on receiving your order, let our customer service team know within 7 (Seven) days and, subject to this Return Policy, we may repair, replace or credit it at our expense and provide you with a credit refund provided the item is in its original condition and original packaging.

2.Non-returnable items are clearly shown as “Non Returnable” on the “Product” page displayed during the checkout process. Please contact us at [email protected] if you are unsure if an item is returnable.

3.We will not be able to accept the return of an item under our general returns policy in the following situations:

1.If we receive a notification more than 7 (seven) days after delivery/  collection of the product

2.If we receive a returned item later than three weeks after the date of dispatch

3.if the item is not in mint condition

4.if it is a non-returnable item

5.if the seal on bedding, electronic, toys item is broken If you have used a product and found it to be damaged or faulty we will either repair, replace or credit the item, depending on the circumstance. Please contact us at [email protected] if you are unsure if an item is returnable.

6.We reserve the right to charge a 20% administration fee for returned orders.


2.PREPARING YOUR PRODUCTS FOR A RETURN

1.To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:

1.package your products safely and securely for protection during transit;

2.clearly mark your return reference number on the outside of the parcel; and

3.include all accessories and parts that were sold with the product. Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.


3.NOT WHAT YOU ORDERED?

1.If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us within 7 (Seven) days. If the product is missing any accessories or parts, you will need to follow the process set out in paragraph 20 (Products damaged on delivery) below. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product.


4.PRODUCTS DAMAGED ON DELIVERY

1.Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 7 (Seven) days by logging a return on the Site.

2.Depending on the circumstance, we will request proof of damage or arrange to collect the product from you. Once we have inspected the product and validated your return, we will at our discretion repair/ replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product.


5.DEFECTIVE PRODUCTS

1.The Goods are sold ‘as is’ but we do our best to ensure that the products we deliver to you are in good working order.

2.The following will NOT be regarded as defects and will not entitle you to a return:

1.faults resulting from normal wear and tear;

2.damage arising from negligence, user abuse or incorrect usage of the product;

3.damage arising from electrical surges or sea air corrosion;

4.damage arising from a failure to adequately care for the product;

5.damage arising from unauthorized alterations to the product; and

6.where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.


6.STANDARD WARRANTY

1.The Goods are sold ‘as is’ but if you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, and within 7 (Seven) days after delivery/ collection of the product. Unfortunately we cannot facilitate returns that fall outside of the 7 (Seven) day period.

2.You can do so by logging a return on the Site. Once we have inspected the product and validated your return, we may at our discretion repair/ replace the product (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair/ replacement takes longer than 21 days, we may get in touch with you to see if you would rather receive a credit.

3.It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. DC Online is under no obligation to provide you with a credit, repair/ replacement, as your remedy lies with the supplier or manufacturer.

4.Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to [email protected]


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